Shipping policy

SHIPPING POLICY

At J'AURA, we carefully prepare and process every order with love and attention to detail to ensure your items arrive safely and beautifully.

PROCESSING TIME

Orders are typically processed within 1–5 business days after payment confirmation.

Please note that during periods of high demand, launches, holidays, or promotional events, processing times may be slightly extended.

ESTIMATED SHIPPING TIMES

Estimated delivery times may vary depending on your location:

• Europe: 5–12 business days  
• United Kingdom: 5–10 business days  
• United States & Canada: 7–15 business days  
• Australia & New Zealand: 7–15 business days  
• International: 7–20 business days

Please note that shipping times are estimates and may occasionally be affected by customs delays, weather conditions, local carriers, or high seasonal demand.

ORDER TRACKING

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please allow a few days for tracking updates to become active after shipment.

CUSTOMS & IMPORT FEES

International orders may be subject to customs duties, taxes, or import fees depending on your country’s regulations. These charges are the responsibility of the customer.

LOST OR DELAYED PACKAGES

J'AURA is not responsible for delays caused by shipping carriers, customs, or incorrect shipping information provided at checkout.

If your package appears lost or significantly delayed, please contact us and we will do our best to assist you.

INCORRECT ADDRESS

Customers are responsible for providing accurate shipping information. Orders shipped to incorrectly entered addresses may not be eligible for refund or replacement.

CONTACT

For shipping-related questions, please contact:

jaurapink@gmail.com

Thank you for shopping with J'AURA 💗